We are committed to providing excellent customer service. However, we understand that sometimes things may go wrong.
If you are unhappy with any aspect of our service, please follow this complaints procedure:
The quickest way to resolve your complaint is to contact us directly. You can do this by:
When contacting us, please clearly explain:
We will investigate your complaint promptly and fairly. We may contact you for further information.
We will aim to respond to your complaint within 10 business days. We will let you know if we need more time to investigate.
If you are not satisfied with our response, you can ask us to escalate your complaint. We will explain the escalation process to you.
If you are still not satisfied after you have exhausted our internal complaints procedure, you may wish to consider alternative dispute resolution (ADR).
ADR is a way of resolving disputes without going to court.
For complaints relating to vehicle sales or repairs, you can use the Motor Ombudsman https://www.themotorombudsman.org/knowledge-base.
You also have the right to take legal action through the courts.
We value your feedback and will use it to improve our service.