Cars in MK

Complaints Procedure

We are committed to providing excellent customer service. However, we understand that sometimes things may go wrong.

If you are unhappy with any aspect of our service, please follow this complaints procedure:

1 - Contact Us Directly

The quickest way to resolve your complaint is to contact us directly. You can do this by:

  • Calling us on 01908371777
  • Emailing us at [email protected]
  • Visiting us in person a 10 Duncombe Street, Milton Keynes, MK2 2LY

2 - Explain Your Complaint

When contacting us, please clearly explain:

  • The nature of your complaint
  • When and how the problem arose
  • What you would like us to do to resolve the issue

  • 3 - We Will Investigate

    We will investigate your complaint promptly and fairly. We may contact you for further information.

    4 - We Will Respond

    We will aim to respond to your complaint within 10 business days. We will let you know if we need more time to investigate.

    5 - If You Are Not Satisfied

    If you are not satisfied with our response, you can ask us to escalate your complaint. We will explain the escalation process to you.

    Alternative Dispute Resolution (ADR)

    If you are still not satisfied after you have exhausted our internal complaints procedure, you may wish to consider alternative dispute resolution (ADR).

    ADR is a way of resolving disputes without going to court.

    For complaints relating to vehicle sales or repairs, you can use the Motor Ombudsman https://www.themotorombudsman.org/knowledge-base.

    6 - Consumer Rights

    You also have the right to take legal action through the courts.

    We value your feedback and will use it to improve our service.